Agentic AI may still be rare—but Salesforce’s Agentforce 3 is already redefining what intelligent automation at scale could ...

If Google’s search deal with Apple ends, it won’t just rattle services revenue — it could reshape how Big Tech funds user ...

Alteryx expands leadership team with the addition of visionary executive to amplify global marketing strategy and drive momentum IRVINE, Calif., June 23, 2025 /PRNewswire/ -- Alteryx, Inc., a leading ...

OTTAWA, Ontario-- ( BUSINESS WIRE )--Mitel Networks Corporation, (together with certain affiliates, “Mitel” or “the Company”), a global leader in business communications, today announced that it has ...

Only 56% of those surveyed say their organization currently runs personalized promotions or discounts Almost one in four (22%) say their organization has no plans to personalize promotions or ...

New Agentforce Command Center provides a complete observability solution for optimizing AI agents — enabling leaders to manage, track, and scale how AI agent activity enhances human productivity ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Martech complexity is not a technology problem; it’s a planning problem. To solve it, marketing leaders must replace ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...